Spectro-UV Terms and Conditions of Sale
Effective Date: June 3, 2025
These Terms and Conditions ("Terms") govern all sales of Spectro-UV® products ("Products") through our Spectro-UV.com e-commerce platform ("Site") or directly through Spectro-UV Customer Service. By placing an order, you ("Customer" or "You") agree to be bound by these Terms.
1. General Terms and Acceptance
By accessing or using the Site, placing an order, or accepting delivery of any Product, you confirm your acceptance of these Terms. If you do not agree, do not place an order or use the Site. Spectro-UV reserves the right to update these Terms at any time without prior notice, and continued use of the Site constitutes acceptance of any changes.
2. Product Warranty
- Limited Warranty: Spectro-UV warrants that Products purchased from our Site will be free from defects in materials and workmanship under normal use for two (2) years from the delivery date.
- This warranty does not apply to any component that deteriorates under normal use or has a normal life inherently shorter than the warranty stated. For example, accessories such as bulbs, filters, and rechargeable batteries are warranted for 30 days.
- Exclusions: Warranty does not cover defects or damages from misuse, abuse, accidents, unauthorized modifications or repairs, or use not in accordance with instructions.
- Remedies: If a Product is found defective during the warranty period, Spectro-UV will repair, replace, or refund the purchase price at its sole discretion.
- Warranty Claims: To make a warranty claim, contact Spectro-UV at sales@spectro-uv.com with proof of purchase, a description of the defect, and video/photos if applicable. The customer bears shipping costs for warranty claims unless otherwise agreed.
3. Shipment and Delivery
- Processing and Shipping: Orders are typically processed within 2-3 business days. Shipping times depend on destination and carrier.
- Shipping Costs: Calculated at checkout and borne by the Customer.
- Risk of Loss: Title and risk of loss transfer to Customer upon delivery to the carrier.
- Delivery Delays: Spectro-UV is not responsible for delays caused by force majeure events (e.g., natural disasters, labor strikes, pandemics) or carrier issues.
- Incorrect Address: Customer is responsible for providing a correct shipping address. Additional charges for re-shipment due to incorrect addresses are the Customer's responsibility.
4. Payment Terms
- Accepted Methods: Credit card, PayPal, and other methods shown at checkout.
- Payment Processing: Full payment is required at the time of order placement.
- Failed Payments: Orders may be canceled if payment fails or is disputed.
5. Taxes and Duties
- Domestic Orders: Applicable sales tax is collected as required by law.
- International Orders: Customers are responsible for import duties, taxes, and customs fees. Spectro-UV is not liable for any such charges or delays.
6. Cancellation Policy
- Customer Cancellation: Orders may be canceled 24 hours prior to shipment by contacting customer service.
- Spectro-UV Cancellation: We reserve the right to cancel orders due to stock unavailability, pricing errors, or suspected fraud, with notification and full refund to the Customer.
7. Return, Refund, and Adjustment Policy
- Returns: Accepted within 30 days of delivery for Products in new, unused condition, in original packaging, with proof of purchase.
- Return Authorization: Contact Spectro-UV for a Return Authorization (RA) number before returning. Unauthorized returns may be refused.
- Shipping Costs: Spectro-UV will bear the shipping costs for Product returns within the 30-day return period due to defective or incorrect items.
- Products returned after the 30-day return period will be subject to shipping costs borne by the customer for any warranty claims, unless otherwise mutually agreed in writing.
- Refund Processing: Refunds are issued to the original payment method within 7-10 business days after return inspection.
- Restocking Fee: A restocking fee of 20% will be charged for the return of non-defective products.
- Exchanges: Exchanges may be available; contact customer service for eligibility.
- Non-Returnable Items: Custom orders, clearance items, and spare parts (e.g., certain bulbs or filters) are final sale.
8. Intellectual Property
All content, including but not limited to product designs, trademarks, logos, and images, remains the property of Spectro-UV. Unauthorized use, reproduction, or distribution is strictly prohibited.
9. Limitation of Liability and Disclaimers
- To the fullest extent permitted by law, Spectro-UV’s total liability for any claim arising from your purchase or use of Products shall be limited to the purchase price.
- Spectro-UV disclaims all implied warranties, including but not limited to warranties of merchantability or fitness for a particular purpose.
- Spectro-UV is not liable for indirect, incidental, or consequential damages, including loss of profits or data.
10. Dispute Resolution
- Governing Law: These Terms are governed by the laws of the State of New York, USA, without regard to conflict of law principles.
- Venue: Any disputes arising under these Terms shall be resolved in the courts of Suffolk County, New York, USA.
- Class Action Waiver: You agree to bring claims solely in your individual capacity and not as a plaintiff or class member in any class or representative proceeding.
11. Modification of Terms
Spectro-UV reserves the right to update or modify these Terms at any time. Updated Terms will be posted on the Site and continued use of the Site or placing an order after changes indicates your acceptance of the revised Terms.
12. Contact Information
For any questions regarding these Terms, or for assistance with orders, returns, or warranty claims, please contact us:
Email: sales@spectro-uv.com
Phone: +1 866 230 7305
Address: 4 Dubon Ct, Farmingdale, NY 11735, USA